Terms and Conditions

1. We grant a period of 30 days from the date of confirmation to return the products (except those products mentioned below, for which the right to return / exchange is excluded). In case you return the goods within the said period, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed.
 

2. Non-returnable / Exchangeable Products
 

All products cannot be returned or exchanged. The list of products that cannot be returned or exchanged include:
• Products that have been used or tampered,
• Products damaged due to misuse of product or products having incidental damages due to malfunctioning,
• Product sold in sets or combination cannot be returned/ exchanged individually,
• End of Season Sale (EOSS) merchandise.
 

3. The said period of return will expire after 30 days from the date of confirmation for NON-EOSS products.
 

4. End of Season Sale (EOSS) products purchased online (except those products mentioned in Clause 2, for which the right to return/exchange is excluded) on the portal between 1st Oct 2024 to 31 Dec 2024 can only be returned within 15 days from the date of delivery.
 

5. Conditions for Return:
 

5.1 In the event you receive any damaged or defective product or if the product is significantly different from what was purchased, you should notify us within the aforementioned period of 30 days from date of delivery for non-EOSS merchandise & 15 days from date of delivery for EOSS merchandise.
 

5.2 Non-EOSS merchandise should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original packaging defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.
 

5.3 The return packages should be adequately packaged so that there is no damage of products during transit.
 

5.4 EOSS merchandise can be returned at the online store only within 15 days from the date of delivery.
 

6. Your right to return/exchange the products shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used, for products that are not in the same condition as when they were delivered or if they have been damaged/ tampered. Please return the products including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt/ invoice that was received when the product was delivered.
 

7. Availed Festive Discount in online purchase:
 

7.1 If you have chosen the “Festive” discount while purchasing online, kindly note that the product returns must be made within 15 days.
 

7.2 Returning a product in-store qualifies you for a refund coupon, exclusively redeemable at Cravng online store.
 

7.3 The coupon remains valid for 6 months & can be used for future purchases.
 

8. Return of Defective Products Returns of damaged, defective, or other products eligible for return are accepted as under:
 

8.1 In the event you receive a damaged or defective product, or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy. You are required to contact the Customer Care Team through any of the below mentioned channels as per the Returns Policy.
 

8.2 Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, we will arrange for pick-up of the product through an assigned logistic service provider and your refund to be processed upon the receipt and quality check of the returned product. It may take a minimum of 4 to 6 business days to process your request for return of products. You will receive an email or SMS notification at your email address or mobile number provided to us.
 

8.3 Upon receipt of the returned product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If a defect or damage is confirmed on the returned products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.
 

9. Cancellation of Return Request
 

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to us cancelling your return request.
 

10. Refusal of Return Request
 

We reserve the right to refuse or cancel any return request. If the request for returns is not allowed as per the Returns Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. Our decision regarding the refusal or cancellation shall be final and binding on the parties and you further agree not to hold us liable for any refusal or cancellation.
 

11. Frivolous Complaints
 

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
 

12. Return Shipping Process
 

Self-send Process: In case of return of product initiated and subsequent courier of the product by you, if it is found that the returned product was not delivered to us or any other designated location specified or the package was empty, the onus shall be on you to prove through submission of proof of delivery from the concerned courier service provider to establish your claim of return. We are not liable to process the return request until satisfactory proof of delivery is provided to us. In case of damage claims, we may ask for pictures of the damaged product before it is approved or allowed for return.
For return shipping managed by us, you will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistic service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, we or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by us and hence the refund. A maximum of 1 attempt will be made by the logistics service provider to pick-up the product to be returned.
 

13. Discrepancy Between Information Provided by you and Our Logistics Service Provider
 

In case of any discrepancy in the status of pick-up of a product arranged by us, (where you claim the product has been returned, while our system suggests otherwise) refund will be initiated only if you successfully furnish the courier slip given by our assigned logistics service provider at the time of the pick-up. For any queries / comments / feedback in relation to return / exchange of our products, you may write to us at our email id: info@cravng.com.
 

14. Order Cancellation Policy
 

Cancellation of an order can be done by us or by you as mentioned herein.
 

We have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:
 

14.1 Your failure to comply with these Conditions or breach of any of the policies / terms referred herein
 

14.2 Technical errors or issue
 

14.3 Any reason relating to credit / fraud avoidance
 

14.4 Invalid address or wrong address is provided by the User in order details.
 

14.5 Malpractices used to place the order
 

14.6 Bulk order is placed for the likely commercial resale
 

14.7 Multiple orders are placed for same product at the same address
 

14.8 Order is undelivered after three (3) attempts
 

14.9 EMI offer, if any, is rejected by the bank
 

14.10 Pricing or specifications on any product as is shown on the Website due to any technical glitch, resulting into incorrect pricing or specifications.
Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us.
 

We reserve the right to remove any product from www.cravng.com at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the Order Confirmation.
 

15. Availability Of Products
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse the amount that you may have paid.
 

16. Cancellation by the customer
 

Prior to the product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.
 

17. Refund Policy
 

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy. Given the same, the refunds would be initiated as under:

 

Event

Details of refund (Subject to the Cancellation 0r Return Policy)

Cancellation by you prior to the product being shipped for delivery

You will receive a refund for the cancelled orders that have been accepted.

Return of goods within 30 days from order confirmation

The amount paid by you for the said product shall be refunded. Delivery charges shall not be refunded.

Return of defective goods

You will receive complete refund post the defect or damage is confirmed on the returned products by us.

18. Time period for refund
 

Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays.
 

19. Mode of Payment refund
 

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment. Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to your bank account via NEFT or to your wallet account depending on our discretion. You will be required to update the bank account number and IFSC code to enable us to process a refund to User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you. All refunds by cheque will be in form of "at par" cheques or via online transfer, basis our sole discretion.
 

20. Terminated Payment Mode
 

If the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from your bank, we will send you an email asking you to contact us. Basis the communication with you, the cheque may be issued to the address mentioned by you to proceed with the refund.