Privacy Policy

PRIVACY POLICY

This Privacy Policy (“Policy“) is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules thereunder. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.

1. INTRODUCTION

The website www.cravng.com ("Website"/ "Cravng") is operated by Valukriti ("Valukriti") having its registered office at Eternia Towers, Mahagun Moderne, Noida - 201301.

This Policy establishes the terms and conditions, through which Cravng intends to convey the manner in which the User’s information is collated and used by Cravng while providing the services of the Website. When using the Website, each time the Users provide Cravng with, or it is necessary for Cravng to access any kind of information which, due to their characteristics, allows Cravng to identify the User, such as User’s name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, the User will be subject to this Policy, Use and Purchase Conditions and other documents cited therein (jointly "the Terms and Conditions") which are applicable at all times and should be reviewed to ensure you agree with them.

Users are requested to read and understand the Policy very carefully before using or accessing the Website. This Policy is binding on every User of the Website and Users who do not agree with the terms of this Policy should not use or access the Website.

In specific cases, a third party may have provided us with information about you by using a feature or service on the Website, for example by sending you a gift card or shipping an order to your address. In these cases, we only process your data where relevant to this feature or service, as stated in this Policy.

Cravng reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the User’s signify they have carefully read, understood and agreed to be bound by this Policy and the Users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. Cravng reserves its right to refuse services to any User who does not accept or violates the terms of this Policy. 

2. DEFINITIONS

In this Privacy Notice, the following definitions are used:

Cookies
a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application.  A cookie generally allows a website to remember your actions or preference for a certain period of time.

Data

includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.

Data Protection Laws

any applicable law for the time being in force in India relating to the processing of Data.

Partners

select third parties (including Valukriti Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

includes entities to whom we or other Valukriti Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.

Valukriti Group Entity

Valukriti and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.

User or you

the natural person who accesses our stores, website or mobile application.

3.  MOBILE  APPLICATION PERMISSIONS:

LOCATION

To locate nearby stores and return centers, if any

PHONE

We are using this information to provide the functionality   to call the customer care directly

PHONE STATE

To identify cellular network information for optimising   performance on low bandwidth network

CAMERA

To provide image search and contact customer care with the   images

STORAGE

To store or access photos captured by you at the time of   contacting customer care or image search

SMS

To read OTP received automatically

ACCOUNT

We are using account's email id to send email   notifications

CONTACT

Read your contact card for invite feature

1. COLLECTION  OF PERSONAL DATA AND PROCESSING PURPOSES

The User may choose not to provide certain Personal Data or withdraw the consent subsequently with respect to such Personal Data by sending a written intimation through email mentioned herein. However, not providing certain compulsory information or withdrawing the consent may mean that it will not be possible to manage your registration as a User or to use certain functionalities or services available through the Website.

If any User is providing any Personal Data on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association or other entity to provide such information to Cravng.

Cravng collects information from the User when creating a User account or when the User is browsing for products, transacting an online purchase of products through the Website or while posting comments, uploading content or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.

Cravng receives, scrutinizes and stores Personal Data for security and technical reasons such as IP address, login id, email address, password, devise connection information transaction history, date, time and duration of session on the Website.

Cravng automatically receives the URL of the site from which a User enters and the site to which the User exits, when the User leaves the Website. The Website receives the IP address of the User’s computer and the type of web browser a User is using, email patterns, etc. Cravng will occasionally ask the User to complete optional online surveys. These surveys may ask the User for contact information and/or demographic information.

The User can add or update the Personal Data on a regular basis. When the User updates the Personal Data, Cravng will retain a copy of the prior version for its records. 

4. SHARING OF DATA

Personal Data is used and disclosed if required to do so by law or in the good faith and belief that such disclosure is reasonably necessary to respond to notices, court orders, or other legal process. Cravng may disclose Personal Data to law enforcement officers, third party rights owners, or others that is in its opinion reasonably necessary to enforce the Website’s Terms of Use, this Policy and Terms and Conditions of Purchase. Cravng may disclose your Personal Data to the Government agencies if required, even without obtaining your prior consent, for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences or for other purposes required under applicable law.

Cravng may disclose aggregated information about the use of the Website, but it will never contain Personal Data that will identify a single User. Cravng does not trade or sell Personal Data in any manner, except as specified in this Policy or if express consent is sought from the User. Cravng understands that the Personal Data is very crucial and is important for the User. The User agrees and acknowledges that the Personal Data is disclosed or shared with: (i) third party vendors for delivery of the products ordered through the Website, (ii) third party service providers engaged by Cravng to perform the services on Cravng’s behalf, (iii) third party service providers for the purpose of the Website’s security, maintenance, repair or other technical reasons, (iv) Cravng’s subsidiaries, affiliates, associate companies etc. to perform the services.

Valukriti Group Entities:  We may make available to you products, services and /or applications of Valukriti Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Valukriti Group Entities. We may also share your Data with the Valukriti Group Entities as is relevant for the purposes set out in Clause 7 above, and to facilitate the operation of our business.

Valukriti Consumer Platform: Your Data may be shared with Valukriti Group Entities and other participating entities on the Valukriti Consumer Platform operated by Valukriti (“TCP”) for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Valukriti Group Entities, Partners and Service Providers.

Service Providers:  We or other Valukriti Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing. These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.

The User hereby guarantees that the Personal Data provided is true and exact and agrees to report any change or modification thereto. If the User provides Cravng with the Personal Data of third parties, the user shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Policy. Any loss or damage caused to the Website, Cravng or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms/ Website shall be the sole responsibility of the User.

The Personal Data is primarily used by Cravng to facilitate a better, customized and convenient use of the Website’s services. Cravng shall use the Personal Data inter alia for following purposes:

• To      manage your registration as a user of the Website. The Personal Data you      provide us shall be used to identify you as a Website user, and to give      you access to its different functionalities, products and services that      are available to you as a registered user
• To      respond to the user’s queries, requests and inquiries and to update      new features of the Website
• To      send communications from us regarding the user account, latest offers,      exclusive promos, product launches, customer feedbacks etc. and any other      relevant information/ communications.
• The      development, compliance and undertaking of the purchase contract for the      products you have acquired or any other contract with Cravng through the      Website. In particular, you must bear the following in mind:
  • If       you choose the option to save your card, you shall expressly authorize us       to process the indicated details to be used as necessary for its       activation and development. The card's security code (CVV or CVC) shall       only be used for making the purchase and shall not be subsequently stored       or processed as part of the payment details. Consenting to the activation       of this functionality means that your data will automatically appear in       these fields when making future purchases, so you will not have to enter       your details again for each new purchase as they will be considered as       valid and in place. You can change or delete your cards at any time       through the My Account section. The use of this function may require you       to change your access password for security reasons. Remember that       security when using the Website also depends on the correct use and       storage of certain confidential codes.
  • In       the event that you have purchased a Gift Card, if you provide us with the       personal data of third parties, you shall be responsible for having       informed them and obtained their consent so that, in compliance with the       Website’s Use and Purchase Conditions, we will be able to process their       data for purposes of (a) managing the shipping or verifying receipt of       the Gift Card, and (b) attending to any requests that you or said third       party may make.
  • Activate       the mechanisms necessary to prevent and detect unauthorized uses of the       Website (for example, during the purchase and returns process as well as       potential fraud being committed against you and/or against us. If we       consider that the transaction may be fraudulent or we detect abnormal       behaviour which indicates attempted fraudulent use of our features,       products or services, this processing may result in consequences such as       the blocking of the transaction or the deletion of your user account
  • For       the purpose of invoicing
• Contact the user by email, telephone calls, SMS, or other equivalent forms of  electronic communication, such as the app's push notifications etc.,      regarding updates or informative communications related to the      functionalities, products or contracted services, including Website      security updates, when necessary or reasonable for their implementation
• Attend and manage user requests made using the available customer service channels in relation to the Website or the physical stores, as well as  monitoring the quality of our service
• To  complete and fulfill the user’s purchase, process payments, communicate  with the user regarding the user’s purchase and provide the user with related customer service
• Personalise  the services we offer the user and enable us to give you recommendations based on your interactions with Cravng on the Website and an analysis of      your user profile (for example, based on your purchase and browsing      history). Likewise, show you ads on the Internet which you may see when      visiting websites and apps, for example, on social media. The ads you see may be random, but on other occasions they may be ads related to your preferences or purchase and browsing history
• enable  Valukriti Group Entities and Partners to offer their products and/or      services and communicate with you about such products and/or services;
• processing, disclosing, transmitting, and/or sharing the data/information with Valukriti Group Entities, and other third parties which have business or contractual dealings with us;
• in connection with loyalty programs owned and operated by us or by other Valukriti Group Entities;
• communicate with you (including to respond to your requests, questions, feedback,  claims or disputes) and to customize and improve our services;
• provide you with offers (including for financial products and/or services),      personalized services and recommendations and improve your experience on our website and mobile application;
• Data  Enrichment - When we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of User needs and preferences related to our products and services (including for the purposes of analyses, generating      user profiles, marketing studies, quality surveys and improving our      interactions with our customers). This refers, for example, to the way we      may combine your information if you have a registered account and, using the same email linked to your account, you make a purchase as a guest, or to      information which is automatically compiled (such as IP and MAC addresses or metadata) which we may link with the information you have provided us directly through your activity on the Website or in any of our stores (for example, information related to your purchases, whether in stores or online, your preferences, etc.)

6. SERCURITY  AND USER RESTRICTION

Cravng implements standard measures to protect against unauthorized access to and unlawful interception of the Personal Data. However, no internet site can fully eliminate security risks. Cravng endeavors to take all measures to protect the security, integrity and confidentiality of the Personal Data against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, Cravng may conduct periodical internal review of data and security measures on the Website. Cravng may use such software as it determines is best for maintaining security. However, the internet is not absolutely a secure environment, and the Website cannot ensure or warrant a 100% security of the Personal Data.

If any user is provided with any identification code, password or any other piece of information as part of the Website’s security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent third party’s access to the Website the user should sign out from the user account after availing the services through the Website. Cravng has the right to disable the identification code or password, whether chosen by any user or allotted by Cravng, at any time, if the user fails to comply with instructions or terms, conditions or policies of Cravng.

The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and Cravng is not responsible for the same. While using and accessing the Website, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipments through which the user uses and accesses the Website.

Notwithstanding anything contained in this Policy or elsewhere, Cravng shall not be held responsible for any loss, damage or misuse of the Personal Data, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of Cravng and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

7. THIRD PARTY WEBSITES AND LINKS

Website may provide or be linked with other websites and advertisements. Cravng is in no way responsible for the privacy practices or content of such websites. The linked websites or advertisers are not necessarily under the control of Cravng and Cravng expressly disclaims all liability associated with the content and the use of such websites and advertisements. Display of any third party advertisements on the Website shall not be construed as an endorsement or promotion of any products or services by Cravng. The user should read the privacy policy of each and every linked website and any access or use of the linked websites is entirely at the user’s own risk. Cravng is not responsible for any direct, indirect, solicited or unsolicited communication made by any of these linked third party websites or advertisers or their respective agents or representatives, to the users including by telephone, email, mobile phones and facsimile. Cravng does not have any control over the cookies or technologies that advertisers or websites may use and the user should contact them directly for more information about their privacy practices and policies. The user acknowledges and agrees that in no event Cravng is responsible to the user accessing the services of third party advertisers or other websites.

8. INFORMATION ON COOKIES

We use cookies on this Website, which are small text files with information on your navigation on this Website, whose principal objective is to improve your experience in the Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance the user’s interactive experience and generally improve the Website’s services to the user. The user can set the browser to notify the user when the user is sent a "cookie", giving the user the chance to decide whether or not to accept it. If the user accepts a "cookie", the user agrees to the use of any Personal Data collected by the Website using that cookie. The user may update the profile information of the user at any time on the Website. The user may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser

9. MISCELLANEOUS

This Policy is to be read in conjunction with and shall be deemed to be part of the Website’s terms and conditions of purchase and use.

The Personal Data resides in Cravng’s database for a certain period of time even after the user ceases to use or access the Website and in such cases Cravng is not be liable for any usage of the Personal Data after the user ceases to use or access the Website.

The user should be aware that the Personal Data or other data, the user provides to the Website for availing the services or transacting through the Website could be read, collected, or used by other users or third parties in which case the Personal Data might be used for sending unsolicited messages or communications for which Cravng is not responsible.

The user agrees and acknowledges Cravng’s right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, post and reviews posted by the users which may be public and searchable on the internet in which case the user’s comments, post reviews and information and personal data provided to the Website may be viewed by other users and Cravng cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the user has shared on the Website.

10. HOW  TO CONTACT US

To request to review, update, or delete your personal information, please submit a request by info@cravng.com  We will respond to your request within 30 days.

11. CONTACT DETAILS OF THE GRIEVANCE OFFICER

You may contact us on the following coordinates:
Email: info@cravng.com 

12. GOVERNING  LAW AND JURISDICTION

The terms and conditions of this Policy shall be governed by Indian Law and the courts in Noida shall only have exclusive jurisdiction to resolve any disputes.